At Sweet Thangz By Kayla we do recognize that the inevitable may occur, however, when you don't show up on time to pick up your order it negatively impacts our business and inconveniences our customers. In an effort to ensure that we are able to provide the best service to our customers we will not be able to issue refunds if you don't pick up your order before the deadline. We appreciate your support as we work to service all of our customers in a timely manner.
Currently, we do not offer refunds on edible items but we will be happy to fix the issue. Our number one goal is to provide excellent customer service. If, for any reason you are unhappy with your order please reach out to us and we will do our best to rectify the issue.